Here are some of the questions that our Cleancult Community members have asked. If you don't find an answer here. Feel free to reach out to us and we'd love to answer any questions you have.
How do I manage my subscription?
First, you have to make sure that you have created an account. Go to our homepage and click on the icon in the top right corner of the site. If you've created an account, use your login information. If you haven't, click on register a new account and use the same email you originally used for your first purchase. After you login, simply click on manage subscriptions in the top left corner. There, you will be able to change your delivery date, skip a month, or cancel your subscription. We make it as easy as possible.
- Make sure that you place the pod into the washer drum before you put your clothes in. You can also put it in the detergent dispenser on the powder side, but don't throw the pod directly into the wash mixed with the whole load. The pod might get stuck in your clothing and not dissolve properly.
- Use the correct amount. Make sure you are not overloading your machine with too much Laundry
- Choose the right setting for your washing machine. Choosing the right setting for the right clothing will result in the most successful wash cycle with a completely dissolved laundry pod.
Our detergent is not biodegradable. Our formula is made of plant and mineral ingredients and minerals to not biodegrade. That being said, we don't claim that our pods are biodegradable.
Finally, a good laundry for septic tanks! Yes, our pods are entirely septic tank safe.